top of page

Refund Policy

Effective Date: July 30, 2025
RiverTown Family Fun Zone

1. Pre-Sales Are Final

All pre-sale purchases, including but not limited to annual memberships, seasonal passes, early-access discounts, and promotional bundles, are final and non-refundable. These offers are made available at a discounted rate in exchange for early commitment and are not eligible for cancellation, exchange, or credit.

2. General Admission & Ticket Sales

All general admission tickets, event tickets, and attraction passes are non-refundable once purchased. In the event you are unable to use your ticket on the scheduled date, please contact us at least 24 hours in advance and we may offer a one-time courtesy reschedule, subject to availability and management discretion.

3. Memberships and Passes

  • All memberships and seasonal passes are non-transferable and non-refundable.

  • Memberships are valid for the duration specified at the time of purchase and cannot be paused or extended unless otherwise stated in writing.

  • Partial refunds are not available for unused time or missed visits.

4. Party Rentals & Private Events

Deposits for birthday parties, private rentals, and group bookings are non-refundable. If you need to reschedule your event, we require at least 7 days' notice. Rescheduling is subject to availability and must be confirmed with a team member.

5. Merchandise and Concessions

Returns on retail merchandise may be accepted within 7 days of purchase with a valid receipt, if the item is unused, unopened, and in original packaging.

  • All sales are final on clearance items, food and beverage purchases, and personalized or custom merchandise.

6. Cancellations & Closures

RiverTown Family Fun Zone reserves the right to cancel or reschedule events or activities due to weather, maintenance, safety concerns, or other operational issues. In such cases:

  • We will attempt to provide notice as soon as possible.

  • A reschedule or in-house credit may be offered at our discretion.

  • Refunds will only be issued if we cancel an event and are unable to offer a comparable alternative.

7. Contact Us

For any questions about this policy or to request an exception in rare circumstances, please contact:

RiverTown Family Fun Zone
📍 300 W Washington St, Rensselaer, IN 47978
📧 memberships@rivertownfun.com
📞 219-235-9780

bottom of page